AWB Tracking -
By CIAL By Airline

General Information

On 3rd May, 2006, COCHIN INTERNATIONAL AIRPORT LTD. (CIAL) was appointed as an independent custodian at Cochin. As a custodian, CIAL looks after total cargo activities that is from the stage of receipt of export shipments in the warehouse till placed on the aircraft with regard to export cargo and from the stage of import shipments being received from the flight till delivery to the consignee as regarding import activities. Facilities are available for acceptance and storage of all kinds of cargo including special cargo, perishables, dangerous goods, cargo requiring cold storage, valuables, live animals, heavy odd-sized cargo. To electronically interact with its trade partners CIAL has developed its own Cargo Custodian Website. Through this, Agents, Handled Airlines, Banks, Customs, Importers and Exporters can interact with the Custodian through a single web based platform.

General Exports Warehouse: Working Hours: 10 a.m. to 10 p.m. except Sundays and Customs Holidays.
N.B. Working hours are extendable subject to Customs Permission & Payment of overtime.

Acceptance and binning of General and Special Cargo (Dangerous goods, Valuables, Cold Storage) for Customer Airlines is done here. The export shipments of customer airlines are carted to their respective warehouses.

Cold Storage Facilities:

Temperature 2° C to 10° C
Capacity 64.34 M³

We also have a facility 40’Reefer container which accommodates bulk perishable cargo as well. There are no weight restrictions for usage of the containers, however advance arrangements have to be made for consignments through email to

Direct Delivery: Working Hours: Round the clock
Facilities for forwarding of shipments, viz., Human Remains, Diplomatic Goods, News Papers etc.

While we invite all to make use of our services through the website, we also endeavour to help you out with effective functioning and usage of the website. Non Registered users can access limited features like General Information/Applicable Charges/FAQ’s.

Q 1. How to register?

A 1. Registration Process:

The Registration form should be filled up and submitted to CIAL.
     1. Users are requested to fill valid E-mail ID and Phone Number(s) in the Registration form.
     2. CIAL’s registration office will ascertain the correctness of the details submitted.
     3. Users are requested to change the password after the registration is approved.

Registration is taken care by the office of:
    Manager-Cargo CMS Department
         Air Cargo Complex, CIAL
     Air Cargo Complex,Kochi Airport P.O,Ernakulam,Pin- 683111

The following activities can be carried out through the website:
     1. AWB creation
     2. Application for Carting Order
     3. Terminal Charges Receipt

Q 2. How do I Login?
A 2. Login process: Type USER ID and PASSWORD and submit.

Q 3. How to create Air Waybills on the Custodian Website?
A 3. Key in process for use of exporters.

Export – AWB Details: Enter following details as listed below:
After the User logs in, he can go to the box “Add new AWB”
This will display an input screen for details to be filled up.
     1. AWB Number (As in Airway Bill Copy)
     2. Exporter / Shipper name
     3. Airline      
     4. Destination
     5. Incase Shipment needs to be cleared between 2200 hrs to 1000 and on Custom Holidays, the
         user will have to select the MOT check box. Additional charges for clearance on MOT will be
         levied from the PD accounts.
     6. Incase Special equipments are required, the user will have to select the Special Equipment Req.
         check box.Provision of this facility is not available currently.
     7. Commodity type from the choice given in the drop down display
     8. Number of packages/Gross Weight/Chargeable weight
     9. Add additional row if required or click “sum” for total and submit

Q 4. When do I enter Shipping Bill Details?
A 4. After submitting AWB details, the user will be navigated to the Shipping Bill information screen. The User will have to enter the necessary Shipping Bill details for EDI and Non-EDI (Manual) shipping bills by selecting the shipping bill type.

Q.5. How do I apply for a Carting Order? (Incase of an Offline / Non-scheduled carrier)
A.5. After the user submits, he can click home. Now click on ‘Carting’. This will give you a screen to make a request for Carting Order to the First Carrier and submit. Airlines will release Carting Order for Cargo booked on their respective flights.

For Scheduled Carriers, Carting Order request shall be automatically sent to the respective Airline, who shall release the same. The status can be viewed upon refreshing Home page.

Q 6. How do I create a Terminal Charges receipt?
A 6. Export – TC Payment:
On the home page, the User can click on the icon in the TC column against the AWB number. This will navigate the user to the TC receipt screen wherein the user can enter remarks related to the shipment if any. Once the user establishes the correctness of the receipt, he/she can click on the box ‘PAY NOW’ and the screen responds with ‘please print this page for future reference’ which has be printed through desk jet/laser printer.

Q 7. How many copies of the Terminal Charges Receipt do I require?
A 7. Please print out 3 copies.
     1. One to be submitted at the gate, to the Security, for bringing the cargo into the warehouse.
     2. One to be attached to the export documents, which also acts as a receipt for the cargo and documents received by
          the custodian.
     3. One for the Airline for record purposes.

User can click the details box in the home page against the AWB number. This will take him to the ‘edit consignment details” page. This page is an overview of all the details submitted by the user with provision for editions and submissions, viz., Packaging details, TC details and Shipping Bill details. The History will display all transactions taken place for the consignment. This can be done only before the payment of TC.

Q.8. How do I cancel a TC receipt created?
A.8. A TC receipt created can only be cancelled at the CIAL counter. 

Q.9. Can a TC receipt be reprinted?
A.9. Yes, a TC receipt can be reprinted. Click on ‘Details’ against your AWB. This will take you to the ‘Edit consignment details’ page. Click on ‘TC details’ which will give you TC details. Click on ‘View TC’. This will give you the TC receipt page. Click on ‘Print TC’ for a reprint. Reprint of a TC can be done, provided the TC has not expired. 

Q.10. What is the validity of TC receipt?
A.10.  A TC is valid for the date on which it is created, upto12'o clock midnight.   

Q.11. How can I edit shipping Bill details?
A.11. Click ‘Details’ on AWB, as stated earlier. On the ‘Edit consignment details” page, click on Shipping Bill. The SB details opens up for further updates (before payment).

Q.12. How can I edit AWB number?
A.12. AWB number once created cannot be edited. However, AWB details can be edited before the payment of TC.

Q.13. What is CARR?
A.13. CARR is an EDI message sent by the Custodian to Customs for physical arrival of Cargo in the Exports shed. One copy of TC receipt is handed over to the Custodian CARR counter adjacent to Customs Gate P.O, after obtaining signature on the Annexure ‘C’ from the Gate P.O.

Q.14. How do I open a PD Account? 
A.14. For Registration on CIAL’s Custodian website you should be a PD Account holder. 

To open a PD Account you are required to submit the following documents: 
   a. PD Account Form(fill in triplet)
   b. Covering letter in the format given below on your company’s letter head
   i. Name of the Organisation
   ii. Address
   iii.Telephone No
   iv. C.H.A License
   v. IATA Regn. No.
   vi. Deposit Amount
   c. Copy of the CHA licence / IATA registration certificate / I/E permit from Reserve Bank.
   d. Demand Draft / Bankers cheque drawn in favour of CIAL Ltd., for a minimum of Rs. 5,000.

To the
Manager Cargo,CMS Dept, CIAL,
Air Cargo Complex,Kochi Airport P.O,Ernakulam,Pin- 683111

Existing PD Account holders will do the following:
   a. An online request for registration should be made through our website.
When the PD account balance touches Rs 5000, the PD account holder will receive following alert message from system "TC can not be created due to insufficient balance."

Q.15. How do I view my PD Account reports ?
A.15.  After logging on the custodian website, click on 'View Reports' which will display a fill up Ledger Report mask with drop down calendar displays. Click on the relevant From and To dates by updating the calendar and submit, to view your reports.

Q.16. What is a help desk?
A.16.  This is a facility desk for our users in case of any difficulty faced by them, either during registration or TC issuance. Contact numbers are as below:
     i. Registration: 2681 3003/ 2681 3114/ 2682 8186 Mon-Fri from 10a.m. to 6p.m.
     ii. Operational : 2681 3751/ 2681 3535  (24x7)

Q.17. How to end the Login session?
A.17. User can end the login session by clicking on the Logout button on the screen.

Q.18. Which are the airlines handled by CIAL in General Warehouse?

13   AY   FIN AIR
14   GF   GULF AIR
16   IR   IRAN AIR
32   5X   UPS

For any other assistance, Please send email to

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